At BSN, we aim to deliver your professional broadcast, AV, production and security equipment safely and efficiently. Delivery arrangements may vary depending on product availability, order size and the delivery location.

Delivery Coverage

We deliver to serviceable locations across Pakistan through selected third-party courier and logistics partners.

Delivery to certain remote areas may require additional time or charges. If we are unable to deliver to the address provided, our team will contact you to discuss the available options.

Order Processing and Availability

All orders are subject to payment, stock and final order verification.

Products may be available as:

• Ready stock
• Pre-order or back-order
• Special-order items
• Products sourced specifically against a customer requirement

Where a product is not immediately available, the expected delivery timeframe will be communicated before the order is finalized.

Receiving an automated order confirmation does not necessarily confirm product availability. BSN may contact the customer if any further information, payment verification or delivery coordination is required.

Delivery Timeframes

Delivery times depend on product availability, courier coverage and the customer’s location.

An estimated delivery timeframe will be provided directly by the BSN team when the order is confirmed.

All delivery dates are estimates rather than guaranteed dates. Delays may occur due to courier operations, public holidays, weather conditions, customs processing, supplier delays or circumstances outside BSN’s reasonable control.

Shipping Charges

Shipping charges, where applicable, will be communicated before the order is confirmed.

Large, fragile, high-value or specially handled equipment may require a separate delivery quotation. Any additional applicable charges will be discussed with the customer before proceeding.

Order Tracking

Where tracking is available, the relevant tracking details will be shared once the order has been dispatched.

For large or specially handled orders, delivery will be coordinated directly with the customer.

Receiving Your Order

Please ensure that someone is available to receive and inspect the order at the delivery address.

When receiving your order, we recommend that you:

• Check the outer packaging for visible damage or signs of tampering.
• Confirm the number of packages received.
• Retain the original packaging, accessories and invoice until the product has been checked.

If the package appears significantly damaged or tampered with, please inform the courier where possible and contact BSN immediately.

Incorrect, Missing or Damaged Orders

If you receive an incorrect product, an incomplete order or an item damaged during delivery, please contact us within 48 hours of receiving the order.

Please provide:

• Your order or invoice number
• Product name and model
• Photographs or video of the package and product
• Photograph of the courier label
• A brief description of the issue

Reported cases will be reviewed before an appropriate resolution is confirmed.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

Any additional delivery cost caused by an incorrect address, failed delivery attempt or unavailable recipient may be charged to the customer.

Need Assistance?

For questions regarding product availability, delivery arrangements or an existing order, please contact the BSN team through our Contact Us page.